If you need Archive to capture content that was posted before you added a source (creator, hashtag, keyword), you can request a historical content pull. This article explains when and who to contact.
When You Might Need a Historical Pull
You just added a new creator as a source and want their past posts in your workspace
You launched a campaign late and want to capture content posted before the campaign was set up
You added a new hashtag or keyword and want to backfill content from earlier
You reconnected an account and want to pull the period where tracking was paused
Archive does not backfill historical content automatically. You need to request it.
Who to Contact
Where to send your request depends on the time range you want backfilled.
Current Month
For content posted in the current calendar month, contact Archive Support via the in-app chat. Support can handle same-month backfills directly.
Previous Months
For content from any month before the current one, contact your Customer Success Manager (CSM). Only CSMs can approve and trigger backfills for earlier periods.
📋 Quick reference: Current month → Support. Older months → CSM.
What to Include in Your Request
To help the team process your request quickly, include:
Your Workspace ID (Settings → bottom-left corner)
The source(s) to backfill — creator handles, hashtags, keywords, or campaign name
The platform(s) — Instagram, TikTok, YouTube
The date range you want covered (start and end date)
The reason for the backfill — helps prioritize and, for campaign pulls, ensures the content ends up in the right place
What to Expect
Historical pulls are processed in batches and can take several hours to complete, depending on the volume of content and the platform.
Once processed, backfilled content appears in your workspace under the same filters and views as your regular content.
Historical pulls may consume content credits on plans with credit-based limits. Check your plan details or ask the team if unsure.
Limitations
Deleted or private content cannot be recovered. Archive can only capture content that is still publicly available on the source platform.
Platform-specific limits apply. For example, Instagram Stories expire after 24 hours and cannot be pulled retroactively.
Detection is not 100%. For keyword- or hashtag-based historical pulls on YouTube and Instagram, some matching content may not be recoverable due to platform search limitations.