No. When a new month starts your limit resets and new content is captured normally, but content hidden in a previous month stays hidden — the reset does not release it. You can spend the new month's allowance on that backlog, but you have to do it deliberately.
📋 Note: You can unlock hidden content yourself from Social Listening. On Startup and Growth plans you can also buy UGC add-on packs directly in the app, up to five at a time, using a quantity stepper during checkout to purchase multiple packs in a single transaction. On Enterprise, Agency, and Custom plans the pack options are shown without prices — your Customer Success Manager handles packs and plan changes. Get in touch with them, or contact us and we will connect you.
How It Works
When you hit your monthly UGC limit, Archive keeps capturing everything — the additional content is hidden from your workspace but still collected in the background.
Which content is hidden is based on the month it entered Archive (the ingest month), not the month it was originally posted. When the content that entered Archive in a given month exceeds your monthly limit, the items over that month's limit are the ones hidden. Historical pulls count against the month they enter Archive, so a batch of past content pulled today counts against this month's limit.
In the next month, your limit resets and new content is visible normally — but previously hidden content stays hidden.
You may notice greyed-out media cards in your workspace when you approach or exceed your limit. These are placeholder visuals designed to draw attention to your plan limit — they do not represent locked or recoverable content. Only the hidden content banner reflects the actual content that has been captured and affected by your UGC cap.
Example: if your limit is 5,000 UGC and you hit it on April 20th, content that enters Archive on April 25th (whether it was posted that day or pulled in from an earlier date) will still be captured and saved — it will simply appear as hidden. It will not be lost.
How to Unlock Hidden Content
The only way to unlock hidden content from a previous month is to raise your capacity — either by upgrading your plan or by purchasing a UGC add-on pack. The monthly reset does not restore previously hidden content. To increase your capacity, buy a UGC add-on pack from Plans and Billing on Startup and Growth plans, or ask your Customer Success Manager on Enterprise, Agency, and Custom plans.
Plan upgrades and add-on pack purchases no longer unlock hidden content automatically. To release content, open the hidden content card in Social Listening and select Review & unlock. The Unlock hidden UGC window lists each month that has hidden content and how many items it holds, newest first. By default, the six most recent hidden months are shown when the dialog opens. If more than six months have hidden content, a Show N more option lets you view older months.
Unlocking spends your current month's allowance, whichever months you unlock from. Before you confirm, the window shows how much of your allowance the unlock will use and how much stays available for new content this month. If your selection exceeds your remaining allowance, the newest months are unlocked first, and within each month the newest posts are released first — the date a post was published decides the order, not when it entered Archive. The window shows how many of the selected items will be released and how many will stay hidden, along with the add-on pack options and how much of your selection each one covers.
How Long Hidden Content Is Kept
Hidden content is kept for at least 12 months from the month it entered Archive, then permanently deleted. Deletion runs on month boundaries, so content that entered in May 2026 is removed in June 2027 rather than on the anniversary itself. After that it cannot be recovered.
The months listed in the unlock window are the dates the content was posted, while the 12 months are counted from when it entered Archive. That is why the card can name an old month as the oldest hidden item — a post from years ago can be hidden if it only entered Archive recently.
UGC Limits for Agency Accounts
If you manage multiple workspaces as part of an agency account, your monthly UGC allowance is now pooled across all workspaces. Rather than each workspace receiving its own separate limit, all workspaces draw from a single shared counter. This means content ingested by one workspace counts against the total allowance for the entire agency — if one workspace exhausts the pool, content in sibling workspaces may be hidden as a result. Each workspace's hidden content is managed independently in its Social Listening unlock window, but the underlying allowance is shared.