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Error Message: Your Instagram Account is not connected to the selected Facebook page
Error Message: Your Instagram Account is not connected to the selected Facebook page

Troubleshooting for connecting Facebook Page to Archive

Kylie Decipeda avatar
Written by Kylie Decipeda
Updated over a month ago

We will access your Instagram messages through Facebook. For instance, Archive checks your direct messages to know when you have been tagged in Stories.

Through your mobile Instagram app, you can connect your Instagram account to a new or existing Facebook page.



1.1 To connect your Instagram account to a new or existing Facebook page via app

  1. Go to your profile and tap Edit profile.

  2. Select Page - Connect or Create.

  3. Select Continue.

  4. Click on Login to Facebook.

  5. Select the page you want to connect to your Instagram or create a new Facebook page if you don't already have one.

  6. Click Connect.

Alternatively, you can check via desktop to see if your Instagram account is already connected to a Facebook page.

1.2 To check if your Instagram account is connected to your Facebook page via desktop

  1. Log in to Facebook.

  2. After accessing your public page, you must go to Settings & privacy.

  3. Scroll down the lateral menu and click on Linked accounts.

  4. Choose Instagram and click on View.

  5. If your Instagram is connected to this page, you will see it there.

If you don't find your Instagram page in there, you can also connect it via desktop.

1.3 ​To connect your Instagram account to an existing Facebook page via desktop

  1. From here, click on Connect account.

  2. Confirm it by clicking on Connect.

  3. Confirm that you allow Facebook to access your messages by clicking on Confirm.

  4. Log in to your Instagram account.

  5. Click on Continue.

  6. Done!

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