Archive automatically detects content you’re tagged in. Your account should be set up correctly to ensure we detect all the story mentions, posts, and reels.
Why are your Instagram stories, posts, and reels not showing up in Archive dashboard?
It might be because your Instagram is not connected to your Facebook page or because your Instagram access to messages is disabled. To ensure your account is connected, you can follow the step-by-step process via mobile for both scenarios.
Allowing Facebook to access your Instagram Direct Messages
Enabling Message Access (Mobile App)
Go to your Instagram profile
Select Settings and activity
Under How others can interact with you, select Messages and story replies
Tap Message controls
Under Connected tools, enable Allow access to messages
Enabling Message Access (Desktop)
Log in to Facebook and select Pages from the left tab menu
Select the desired Facebook Page you want to connect
Once you have accessed your Facebook page, click Settings from the left tab menu
Scroll down and click on Linked accounts from your left tab menu
Choose Instagram by clicking on the View button
Toggle "Allow access to Instagram messages in Inbox"
Log in to your Instagram account when prompted to confirm the permission
⚠️ Critical: This permission is essential for Archive's core functionality. Without it, Archive cannot detect Stories where your brand has been mentioned.
Connecting your Instagram to your Facebook Page
Go to your Instagram profile.
Select Edit profile.
Under Public business information, select Page.
Tap Create Facebook Page or Connect an existing Page.
Choose a Page from your Pages that you'd like to connect to or select Create a new Facebook Page.
Tap Done after you've selected a Page or created a new Page.
Your professional account is now connected to a Facebook Page. If the Page you'd like to connect to is not showing in the drop-down from your profile, it may be because you don't have Facebook access to that Page. Check your Page's settings and make sure you have permission to add that Page to your Instagram professional account.
Connecting to a Facebook Page (Mobile App)
Go to your Instagram profile and tap Edit profile
Select Page under the public business information section
Choose Connect or Create
Tap Continue
Select Login to Facebook
Choose the Facebook Page you want to connect to your Instagram account, or create a new Page if needed
Tap Connect
Connecting to a Facebook Page (Desktop)
If your Instagram account isn't connected to a Facebook Page, you can establish the link via desktop:
Log in to Facebook and select Pages from the left tab menu
Select the desired Facebook Page you want to connect
Once you have accessed your Facebook page, click Settings from the left tab menu
Scroll down and click on Linked accounts from your left tab menu
Choose Instagram by clicking on the View button
To connect your Instagram account to your Facebook page, click the Connect account button
A pop-up screen will appear. Once you have confirmed all the details, click on Connect
Toggle "Allow access to Instagram messages in Inbox" and click the Confirm button
Enter the username and password for the desired Business or Creator account, then select Log In
Confirm details for adding the accounts to your business portfolio, then click the Continue button
A confirmation message will appear. To close this, click on Done
You'll return to the connection page and see that your Instagram account is now connected with "Allow access to Instagram messages in Inbox" enabled for your account
Verifying the Connection (Desktop)
To confirm whether your Instagram account is already connected to a Facebook Page:
Log in to Facebook and navigate to your public Page
Go to Settings & privacy
Scroll down the left menu and select Linked accounts
Choose Instagram and click View
If connected, you'll see your Instagram account listed here
Instagram Configuration FAQs
Does Archive also display user-generated content from the past?
For Instagram Feed Posts and Reels you are tagged in, we will detect up to 30 of the most recent posts since installation.
For Instagram Stories you are tagged in, we will only detect content posted within 24 hours of your installation.
For hashtags you added, we will detect the most recent 30 posts.
For TikTok Videos, we will detect at least 20 of the most recent posts.
What's the resolution of the content displayed on the app?
It will be the highest resolution possible after Instagram's own image/video compression.
Will Archive affect my site's loading speed?
No, the app will not affect your site's loading speed.
Is Archive only for Shopify merchants?
No, non-Shopify merchants with an active Professional Instagram Account and a corresponding Facebook page can use Archive.
Can I reconnect Archive via desktop?
Yes, you can reconnect the Instagram account if you are logged into your browser.
Can I connect multiple Instagram accounts to a Facebook page and vice versa?
No, each Instagram account can only be linked to one Facebook page, and each Facebook page can only be connected to one Instagram account.