Archive automatically detects content you’re tagged in. Your account should be set up correctly to ensure we detect all the story mentions, posts, and reels.
Why are your Instagram stories, posts, and reels not showing up in Archive dashboard?
It might be because your Instagram is not connected to your Facebook page or because your Instagram access to messages is disabled. To ensure your account is connected, you can follow the step-by-step process via mobile for both scenarios.
Allowing Facebook Access to Messages
Go to your Instagram profile.
Select Settings and activity.
Under How others can interact with you, select Messages and story replies.
Tap Message requests.
Under Connected tools, enable Allow access to messages.
Connecting your Instagram to your Facebook Page
Go to your Instagram profile.
Select Edit profile.
Under Public business information, select Page.
Tap Create Facebook Page or Connect an existing Page.
Choose a Page from your Pages that you'd like to connect to or select Create a new Facebook Page.
Tap Done after you've selected a Page or created a new Page.
Your professional account is now connected to a Facebook Page. If the Page you'd like to connect to is not showing in the drop-down from your profile, it may be because you don't have Facebook access to that Page. Check your Page's settings and make sure you have permission to add that Page to your Instagram professional account.
Installation FAQs
Does Archive also display user-generated content from the past?
For Instagram Feed Posts and Reels you are tagged in, we will detect up to 30 of the most recent posts since installation.
For Instagram Stories you are tagged in, we will only detect content posted within 24 hours of your installation.
For hashtags you added, we will detect the most recent 30 posts.
What's the resolution of the content displayed on the app?
It will be the highest resolution possible after Instagram's own image/video compression.
Will Archive affect my site's loading speed?
No, the app will not affect your site's loading speed.
Is Archive only for Shopify merchants?
No, non-Shopify merchants with an active Professional Instagram Account and a corresponding Facebook page can use Archive.
Can I reconnect Archive via desktop?
Yes, you can reconnect the Instagram account if you are logged into your browser.
Can I connect multiple Instagram accounts to a Facebook page and vice versa?
No, each Instagram account can only be linked to one Facebook page, and each Facebook page can only be connected to one Instagram account.