If you're trying to reconnect your TikTok account and running into errors like:
A 503 "Service Temporarily Unavailable" error on the connection page, or
"Couldn't log in. Try another login method" or "Confirm login on TikTok for desktop" after scanning the QR code of or
Couldn't scan the QR code because it's stuck in a loading phase for more than 2 minutes.
Here's how to get it sorted:
First: do you rely on automatic usage rights requests?
Archive supports two ways of connecting a TikTok account, and which one you should use depends on whether you use Manage Rights to automatically send usage-rights request DMs to creators.
If you don't rely on automatic usage rights from TikTok DMs
We'd recommend switching to TikTok Account v.2. It uses a direct browser login instead of the QR code flow, so it skips the desktop/mobile handshake that's causing these errors. It also gives Archive broader detection coverage for your content.
The one trade-off: v.2 doesn't automatically send usage rights request DMs. You can still request usage rights, you'd just send those manually.
Follow these simple steps to connect your TikTok account using our updated integration (TikTok v.2):
From your Archive App, go to the left side of your screen and select Settings from the side menu.
Go to your Sources tab and click on Add Source.
Choose TikTok Account v.2 from the available source options.
Click Continue to TikTok to begin the connection process.
If you're not logged into your TikTok account, you'll be redirected to the TikTok login page. If you're logged in, you'll see the permissions page showing what access Archive requests. For detection coverage, you need to enable all permissions.
Once you've reviewed and accepted the permissions, click Continue to finalize the connection.
For a full walkthrough, see Connecting to TikTok v.2.
If automatic usage rights DMs are important to your workflow
You can stay on the original TikTok connection (v.1) — you'll just need help clearing the issue with connecting, which is often caused by regional routing on TikTok's side. Reach out to our support team via chat. We can generate a location-specific connection link that typically resolves the issue.