No, UGC limits are applied on a monthly basis. You cannot use your new month's UGC limit to unlock content from a previous month. Hidden content from a previous month will remain hidden — it does not automatically become visible when a new month starts.
💳 Note: Unlocking content or upgrading your plan is handled by your Customer Success Manager (CSM) — Support does not have billing access and can't process plan changes.
How it works
When you hit your monthly UGC limit, any additional content captured that month is hidden but still collected in the background.
Archive continues capturing all new content even after you reach your monthly UGC limit. That content is saved in the background but is hidden from your workspace until you upgrade.
Which content is hidden is based on the month it entered Archive (the ingest month), not the month it was originally posted. When the content that entered Archive in a given month exceeds your monthly limit, the items over that month's limit are the ones hidden. Historical pulls count against the month they enter Archive, so a batch of past content pulled today counts against this month's limit.
In the next month, your limit resets, and new content will be visible normally — but previously hidden content stays hidden.
You may notice greyed-out media cards in your workspace when you approach or exceed your limit. These are placeholder visuals designed to draw attention to your plan limit — they do not represent locked or recoverable content. Only the hidden content banner reflects the actual content that has been captured and affected by your UGC cap.
The only way to unlock hidden content from a previous month is to raise your capacity — either by upgrading your plan or by purchasing a UGC add-on pack. The monthly reset does not restore previously hidden content. Contact your Customer Success Manager (CSM) to increase your UGC capacity.
How restore works when you raise your limit: Archive applies the added capacity to the current month and the two months before it, unlocking items within each until that month's allowance is met. Items are unlocked oldest-ingested first. Any leftover capacity stays in the current month.
Hidden content is retained for a limited time — roughly two to three months after it's captured — before it is permanently deleted. If you do not upgrade your plan within that window, the hidden content may not be recoverable.
Example: if your limit is 5,000 UGC and you hit it on April 20th, content that enters Archive on April 25th (whether it was posted that day or pulled in from an earlier date) will still be captured and saved — it will simply appear as hidden. It will not be lost.
If you need to unlock hidden content, contact your Customer Success Manager (CSM) to discuss upgrading your plan.