đ Available on: Startup, Growth, Enterprise, Agency, Custom, and legacy Pro/Advanced/Enterprise plans. Not available on Starter or Free plans
If I update a campaign by removing an existing hashtag and adding a new one, will content from the old hashtag be removed? Also, will Archive pull in previously posted content that used the new hashtag before the update?
No content is removed either way. Posts already captured under the old hashtag stay in your campaign.
Brand Monitoring and Creator Monitoring campaigns: Editing the capture filters re-runs an additive backfill over content Archive has already collected, so older posts with the new hashtag can be added if they're already in Social Listening. New posts with the new hashtag are captured going forward. See Managing a Campaign.
Legacy campaigns: Archive won't backfill posts that used the new hashtag before the update. Only new posts going forward are captured.
If I manually add new @mentions and hashtags that weren't in the original sources, will Archive still track and collect content using these additional tags in the campaign?
It depends on the campaign type:
Brand Monitoring and Creator Monitoring campaigns: Yes. Once you add them to the campaign's capture filters, Archive collects new posts that use them going forward. Saving the edit also re-runs an additive backfill over content Archive has already collected, so older matching posts already in Social Listening can be added too.
Legacy campaigns: No. Archive only captures content based on the sources configured when the campaign was created. Manually added @mentions or hashtags won't be tracked automatically.
What if my campaign due date is set to January 31st? Will my campaign end at the start of the day?
Yes â content collection will stop at the start of January 31st, based on your account's time zone setting. If you want to capture content through the entire 31st, set the end date to February 1st.
What are Archive's campaign limits?
Each campaign supports up to 10,000 creators and 10,000 UGC items. Both are hard caps.
If I create a campaign to filter by older posts (for example, by setting a past start date), will Archive pull that older content into the campaign?
Yes. When you create a new campaign with a past start date, Archive can include older posts already in your workspace, up to a limit of 15,000 UGCs.
Moving the start date backward on an existing campaign depends on the campaign type:
Brand Monitoring and Creator Monitoring campaigns: Widening the date range re-runs the backfill and can add historical posts that now match. Narrowing it doesn't remove posts already in the campaign.
Legacy campaigns: Older content won't be backfilled. To include those posts, create a new campaign with the earlier start date.
If I add a UGC to my campaign from the Content View, I noticed the creator is also added to the campaign's creator list â and all of their other posts were added too. Why?
Adding a post from the Content View adds that individual post. In Creator Monitoring campaigns, it can also add the post's creator to the campaign, and Archive then captures their other content that falls within the campaign's date range and matches its narrowing conditions. In other campaign types, only the post you selected is added. To remove posts you don't want, select them in the campaign's Content tab and choose Remove from campaign. See Adding Content to Campaigns (From Content Page).
Can I save a filtered view of my campaign so I don't have to re-filter every time?
Yes â Saved Views let you apply filters (by post type, AI Filters (formerly Magic Fields), custom attributes, and more) on the Creators or Content tab and save that cut as a named view. Your saved views appear in the campaign's view switcher so you can switch between them instantly without touching the filter menu. See Using Saved Views in Campaigns for the full guide.
Labels and Legacy Campaigns
The questions below apply only to Legacy campaigns. You can no longer create label-filtered campaigns â in the new Brand Monitoring and Creator Monitoring campaigns, you add creators explicitly. But existing Legacy campaigns still use label-based selection, so here's how labels behave in them.
If I label a creator after creating a campaign that filters by that label, will Archive backfill their past content and automatically include new eligible content in the campaign?
It depends on whether the creator was already in the campaign:
If the creator wasn't in the campaign yet: Yes â Archive will backfill their past eligible content and continue capturing new posts automatically.
If the creator was already manually added to the campaign before receiving the label: No backfill will occur. Since the creator is already part of the campaign, adding the label won't trigger a new sync. You'll need to add any missed content manually.
If I remove a label from a creator, would the creator be removed from the campaign they've been added to?
No. Removing a label won't remove the creator from the campaign. You'll need to remove them manually if needed.
I updated the labels on a campaign, but it didn't add the right creators. Why not?
Changing label requirements on an existing campaign won't automatically pull in creators who match the updated labels. This is specific to editing a campaign's label configuration â Archive doesn't re-evaluate the full creator list when you change a campaign's labels. (Adding the campaign's label directly to a creator, on the other hand, does add them automatically and backfills their eligible content.) To use updated label settings, you'll need to create a new campaign.
What if I just swapped the label instead of adding a new one?
Same behavior â swapping a label won't refresh the creator list. You'll need to create a new campaign with the updated label settings.