If I update a campaign by removing an existing hashtag and adding a new one, will content from the old hashtag be removed? Also, will Archive pull in previously posted content that used the new hashtag before the update?
No content will be removed. Posts already captured under the old hashtag will remain in your campaign. However, Archive will not backfill content that was posted under the new hashtag before the update was made. Going forward, only new posts using the new hashtag will be captured.
If I manually add new @mentions and hashtags that weren't in the original sources, will Archive still track and collect content using these additional tags in the campaign?
No. Archive only captures content based on the sources configured when the campaign was created. Manually added @mentions or hashtags won't be tracked automatically.
What if my campaign due date is set to January 31st? Will my campaign end at the start of the day?
Yes — content collection will stop at the start of January 31st, based on your account's time zone setting. If you want to capture content through the entire 31st, set the end date to February 1st.
If I label a creator after creating a campaign that filters by that label, will Archive backfill their past content and automatically include new eligible content in the campaign?
It depends on whether the creator was already in the campaign:
If the creator wasn't in the campaign yet: Yes — Archive will backfill their past eligible content and continue capturing new posts automatically.
If the creator was already manually added to the campaign before receiving the label: No backfill will occur. Since the creator is already part of the campaign, adding the label won't trigger a new sync. You'll need to add any missed content manually.
If I remove a label from a creator, would the creator be removed from the campaign they've been added to?
No. Removing a label won't remove the creator from the campaign. You'll need to remove them manually if needed.
I updated the labels on a campaign, but it didn't add the right creators. Why not?
Changing label requirements on an existing campaign won't automatically pull in creators who match the updated labels. Campaigns only match creators based on the labels configured at the time the campaign was created. To use updated label settings, you'll need to create a new campaign.
What if I just swapped the label instead of adding a new one?
Same behavior — swapping a label won't refresh the creator list. You'll need to create a new campaign with the updated label settings.
What are Archive's campaign limits?
Each campaign supports up to 10,000 creators and 10,000 UGC items. Both are hard caps.
If I create a campaign to filter by older posts (for example, by setting a past start date), will Archive pull that older content into the campaign?
Yes — Archive can include older posts that are already in your workspace when a new campaign is created, up to a limit of 15,000 UGCs. However, if you edit an existing campaign and move the start date backward, older content won't be backfilled. To include those posts, create a new campaign with the earlier start date.
If I add a UGC to my campaign from the Content View, I noticed the creator is also added to the campaign's creator list — and all of their other posts were added too. Why?
When you manually add a UGC to a campaign, Archive automatically associates the creator with that campaign. As a result, all of their other eligible posts are added as well. If you'd prefer not to include them, you can remove the unwanted content manually from the campaign.