While we're sorry to see you go, we understand there may be situations where you need to delete your Archive account. To ensure your data is properly removed from our systems and to protect your privacy, we've established a secure account deletion process.
Please note that if you are under a contract or have an active subscription with us, you must first reach out to our Success team to process the cancellation. Once your plan is canceled, support can step in and permanently delete your account.
When you delete your account, please note that:
All your content, collections, and account data will be permanently removed
Any active subscriptions will be canceled
You'll lose access to your UGC content library, analytics, and other Archive features
This action cannot be undone once it is processed
To initiate the account deletion process:
Send a deletion request using one of these methods:
Contact us through the in-app chat support
Email your request to [email protected]
Our customer support team will guide you through any final steps and confirm when your account has been successfully deleted. If you have any outstanding concerns or questions before proceeding with deletion, please don't hesitate to mention them in your request.
Note: If you're experiencing issues with the platform or have concerns about your subscription, our team would be happy to assist you with alternatives to account deletion.