If you land on a workspace and see a message that it's inactive, this article explains why and how to get back to your account.
Why You're Seeing This
The screen reads "This workspace is inactive," along with the workspace's name and ID (for example, "Archive-Test (ID: 12345)") so you can see exactly which workspace is affected. This happens when the subscription tied to that workspace has lapsed, ended, or been disabled — see Inactive Workspaces for why a workspace goes inactive and how to reactivate it.
If You Have Other Active Workspaces
You'll see a Switch to an active workspace option with a dropdown. Pick a workspace from Select a workspace and click Continue to switch into it right away. Log out is also available if you'd rather sign in as someone else. For more on moving between workspaces you already have, see Switching Between Workspaces.
If You Don't Have Any Active Workspace
You'll see two options instead of the switcher:
Trying to reach a different workspace? Ask a teammate to invite you to an active one (see Inviting Users to Your Workspace), or reach out to Archive Support via Intercom chat or at [email protected].
Want to reactivate this workspace? Use the Contact us link on the screen to reach our team.
You can also use the chat bubble in the corner of the screen to reach support directly instead of emailing.
If You Have No Workspace Access
If Archive can't find a workspace for your email (for example, because of a typo or an invitation that hasn't arrived yet), you'll see a screen titled Self sign-ups are disabled. with these options:
Trying to access an active workspace? Double-check your email for typos, ask a teammate to invite you to an active workspace (the How to invite users link opens the guide), or reach out to Archive Support via Intercom chat or at [email protected].
Want to get set up? Click Contact us to talk to our team.
Log out to sign in with a different email.
