Overview

The Operations Center is a centralized dashboard where you can track and manage bulk data operations across Archive. Whether you're importing creators, updating custom attributes in bulk, or performing other large-scale actions, the Operations Center gives you real-time visibility into the progress and status of these operations.

Accessing the Operations Center

You can access the Operations Center from the main navigation sidebar. Look for the Operations Center icon in the bottom section of the navigation menu, between "What's New" and "Settings".

Understanding the Operations Table

Column	Description
Operation	The type of operation (e.g., Update Custom Attributes, Creator Import)
Location	Where the operation was initiated (e.g., Social Listening > Creators, Campaigns > [Campaign Name])
Status	Current status of the operation
Progress	Visual progress bar showing completion percentage
Details	Row counts and results (e.g., "42 of 150 rows", "997 success, 3 errors")
Started At	When the operation began
Completed At	When the operation finished (if applicable)
Author	The team member who initiated the operation

Supported Operations

The Operations Center tracks a variety of operation types. The Operation column label will reflect the specific action performed, such as Update Custom Attributes, campaign management actions, deleting UGC items, and import/export actions. The sections below cover the most common operations.

Deleting items only applies to UGC content. Creators can't be deleted from a workspace, so there's no delete operation for creators. If creators were imported by mistake, you can clear the labels the import added with Remove Creator Labels (see Bulk Custom Attribute Updates below).

Bulk Custom Attribute Updates

Update custom attributes for multiple items at once.

Supported attributes:

Social Listening > Content: Collections
Social Listening > Creators: Labels, Gender, Age, Relationship Status

How to use:

Go to the Creators page in your dashboard.
Select the creators you want to update by clicking their profile pictures or checkboxes. The bulk action bar appears at the bottom of the screen.
Click Actions in the bulk action bar (or press Command+K on Mac / Control+K on Windows) to open the command menu.
Under Custom Attributes, choose the action you want to apply:
- Add Creator Labels / Remove Creator Labels — apply or remove labels to organize the selected creators.
- Set Gender / Remove Gender — apply or clear a gender classification across all selected creators.
- Set Age / Remove Age — set or clear an age range for the selected creators.
- Set Relationship Status / Remove Relationship Status — set or clear the type of engagement you're in with the creators.
- Add Vetting Lists / Remove Vetting Lists — add the selected creators to vetting lists, or remove them.
The operation will appear in the Operations Center

Imports

Track the progress of CSV file imports.

Supported imports:

Social Listening > Content: Import as → CSV file (Links to UGC)
Social Listening > Creators: Add creators → Import CSV
Campaigns: Import creators to campaign

How to use:

Go to Social Listening or your Campaign
Start the import — on Content use Import as → CSV file; on Creators and in campaigns use Add creators → Import CSV
Upload your CSV
The operation will appear in the Operations Center

Available Actions for Partial or Failed Operations

A Partial or Failed status does not guarantee that a row will have an actions menu. The three-dot menu appears only when Archive has an action to show for that operation type and result.

Retry failed records is available when an operation finishes as Partial or Failed with failed records, for these operation types:

Import Creators
Import Content
Update Custom Attributes
Remove Custom Attributes
Delete Items (UGC content)

Download failed records is available for the operation types that generate a failed-records report:

Import Creators
Import Content
Import Influencers (download only — retrying failed records is not supported for this type)
Refresh Metrics

Only Import Creators and Import Content operations can show both actions on the same row. Exports offer only Download successful records, and only once the export is Completed — failed-records reports are not generated for exports.

After an operation finishes, its failed-records report may take a few moments to generate. The three-dot menu or the download option can be absent right after completion and appear once the file is ready.

Find the operation in the table.
If the three-dot menu appears on the right, open it.
Select the available action. If there is no menu, that operation does not currently have an action you can take from the table.

The example below shows a Failed import where both actions are available — most operation types show one action or none.

Understanding Error Codes

When you download a failed records report, each row includes an error code explaining why that row wasn't processed. Here's what each code means and how to fix it:

Error Code	What it means	How to fix it
`invalid_data`	The row is empty or contains no usable data.	Remove the empty row from your CSV or fill in the required columns.
`invalid_url`	The URL in that row is missing or malformed.	Check the URL column and correct the format (make sure it starts with `https://` and points to a valid post).
`invalid_username`	The username format is invalid.	Check the username column — it should not include spaces, special characters, or an @ symbol.
`not_found`	The creator account couldn't be found on the social platform.	Verify that the creator's account still exists and is public, then re-upload.
`media_not_found`	The post or video at the provided URL no longer exists.	Replace the URL with one that's still live, or remove the row if the content has been deleted.
`shop_item_not_found`	The linked shop item has been deleted.	Re-select a valid shop item and re-upload.
`no_media_item`	The item has no associated media and can't be processed.	Attach media to the item before retrying the import.
`entity_not_found`	The target record was deleted between when you uploaded and when the row was processed.	Refresh the page and re-upload your file.
`target_not_found`	A related record referenced in the row couldn't be found.	Check that all referenced records (e.g., labels, collections) still exist, then re-upload.
`validation_error`	The row failed data validation.	Review that row against the expected column format. Check for incorrect data types, missing required values, or formatting issues.
`processing_error` / `unexpected_error`	Something went wrong on our end while processing the row.	Try re-uploading your file. If the error persists, contact us via email at [email protected] or chat with our team with the error CSV attached.

Tips

Live updates: The Operations Center updates automatically as operations progress — you don't need to refresh to see status and progress change.
Operations run in the background: You can continue using Archive while operations are processing.
Operations are saved permanently: All operations remain visible in the Operations Center, providing a complete history of bulk actions.

Good to Know

Retry failed records: Only some operation types support re-running failed records from the three-dot menu — see Available Actions for Partial or Failed Operations above. In-progress operations still can't be canceled.
Completed operations can't be undone: Operations Center records completed operations but does not roll them back. If a Collection was added to the wrong content, use Remove Collections when you can identify the affected items, for example. The same goes for a creator import: imported creators can't be deleted, but you can remove the labels the import added with Remove Creator Labels.
Error report links expire: Download links for failed records reports are only valid for 5 days from when the operation completed. Download them promptly.
CSV export download links: The Download option appears in the three-dot menu on the export's row once the file is ready. After the export shows Completed, the file can take a few more minutes to prepare, and longer for very large exports. If it still hasn't appeared after 20 minutes, contact us via chat or at [email protected].
Archive internal operations not visible: Operations triggered by Archive internal staff (@archive.com users) are not visible to external customers. Only operations initiated by your own team members will appear in your Operations Center table.