Overview
The Operations Center is a centralized dashboard where you can track and manage bulk data operations across Archive. Whether you're importing creators, updating custom attributes in bulk, or performing other large-scale actions, the Operations Center gives you real-time visibility into the progress and status of these operations.
Accessing the Operations Center
You can access the Operations Center from the main navigation sidebar. Look for the Operations Center icon in the bottom section of the navigation menu, between "What's New" and "Settings".
Understanding the Operations Table
Column | Description |
Operation | The type of operation (e.g., Update Custom Attributes, Creator Import) |
Location | Where the operation was initiated (e.g., Social Listening > Creators, Campaigns > [Campaign Name]) |
Status | Current status of the operation |
Progress | Visual progress bar showing completion percentage |
Details | Row counts and results (e.g., "42 of 150 rows", "997 success, 3 errors") |
Started At | When the operation began |
Completed At | When the operation finished (if applicable) |
Author | The team member who initiated the operation |
Supported Operations
The Operations Center tracks a variety of operation types. The Operation column label will reflect the specific action performed, such as Update Custom Attributes, campaign management actions, item deletion, and import/export actions. The sections below cover the most common operations.
Bulk Custom Attribute Updates
Update custom attributes for multiple items at once.
Supported attributes:
Social Listening > Content: Collections
Social Listening > Creators: Labels, Gender, Age, Relationship Status
How to use:
Go to Social Listening > Content or Social Listening > Creators
Select multiple items using bulk select
Click Edit Attributes
Select the attribute you want to update
Apply your changes
The operation will appear in the Operations Center
Imports
Track the progress of CSV file imports.
Supported imports:
Social Listening > Content: Import from file (Links to UGC)
Social Listening > Creators: Import from file
Campaigns: Import creators to campaign
How to use:
Go to Social Listening or your Campaign
Click Import from file
Upload your CSV
The operation will appear in the Operations Center
Downloading Error Reports
For imports that complete with a Partial or Failed status, you can download a CSV report with details on which items failed and why:
Find the operation in the table
Click the three-dot menu on the right
Select Download failed records
Understanding Error Codes
When you download a failed records report, each row includes an error code explaining why that row wasn't processed. Here's what each code means and how to fix it:
Error Code | What it means | How to fix it |
| The row is empty or contains no usable data. | Remove the empty row from your CSV or fill in the required columns. |
| The URL in that row is missing or malformed. | Check the URL column and correct the format (make sure it starts with |
| The username format is invalid. | Check the username column — it should not include spaces, special characters, or an @ symbol. |
| The creator account couldn't be found on the social platform. | Verify that the creator's account still exists and is public, then re-upload. |
| The post or video at the provided URL no longer exists. | Replace the URL with one that's still live, or remove the row if the content has been deleted. |
| The linked shop item has been deleted. | Re-select a valid shop item and re-upload. |
| The item has no associated media and can't be processed. | Attach media to the item before retrying the import. |
| The target record was deleted between when you uploaded and when the row was processed. | Refresh the page and re-upload your file. |
| A related record referenced in the row couldn't be found. | Check that all referenced records (e.g., labels, collections) still exist, then re-upload. |
| The row failed data validation. | Review that row against the expected column format. Check for incorrect data types, missing required values, or formatting issues. |
| Something went wrong on our end while processing the row. | Try re-uploading your file. If the error persists, contact us via email at [email protected] or chat with our team with the error CSV attached. |
Tips
Live updates: The Operations Center updates automatically as operations progress — you don't need to refresh to see status and progress change.
Operations run in the background: You can continue using Archive while operations are processing.
Operations are saved permanently: All operations remain visible in the Operations Center, providing a complete history of bulk actions.
Good to Know
Retry failed records: If an operation finishes with a Partial or Failed status, you can re-run just the failed records from the three-dot menu (Retry failed records) — no need to fix and re-upload the whole file. In-progress operations still can't be canceled.
Error report links expire: Download links for failed records reports are only valid for 5 days from when the operation completed. Download them promptly.
CSV export download links: While a CSV export is being generated, the download link appears as a disabled placeholder labelled Generating report... with a tooltip. Once the file is ready, the link becomes active automatically — no page refresh is needed.
Archive internal operations not visible: Operations triggered by Archive internal staff (@archive.com users) are not visible to external customers. Only operations initiated by your own team members will appear in your Operations Center table.