# Archive Help Center > How can we help you? ## Get Started - [Getting Started with Archive](https://help.archive.com/en/articles/10410767-getting-started-with-archive.md): The recommended first steps to set up Archive and unlock its features. - [Understanding TikTok Mention Sources](https://help.archive.com/en/articles/14756575-understanding-tiktok-mention-sources.md): Why Archive's detection source may show a different handle than what appears visually in a TikTok post. - [Connecting Instagram & Facebook](https://help.archive.com/en/articles/5897984-connecting-instagram-facebook.md): How to connect Instagram and Facebook to Archive, and troubleshoot connection or disconnection issues. - [Instagram Connection Requirements](https://help.archive.com/en/articles/9533111-instagram-connection-requirements.md): The setup steps required before connecting your Instagram account to Archive. - [Connecting Your TikTok Account](https://help.archive.com/en/articles/9230554-connecting-your-tiktok-account.md): How to connect your TikTok account to Archive using TikTok v.1 or v.2. - [How to Create a Facebook Page](https://help.archive.com/en/articles/6887929-how-to-create-a-facebook-page.md): To connect Archive to your account, you need a public Facebook Page. - [Connecting an Instagram Business or Creator Account to a Facebook Page](https://help.archive.com/en/articles/6887939-connecting-an-instagram-business-or-creator-account-to-a-facebook-page.md): How to link a creator or business Instagram account to a Facebook Page so Archive can connect to it. - [Instagram Setup Guide](https://help.archive.com/en/articles/5863262-instagram-setup-guide.md): How to connect your Instagram account to a Facebook Page and allow Archive access to your Instagram messages, plus setup FAQs. - [How Authentication Links Work](https://help.archive.com/en/articles/10346212-how-authentication-links-work.md): How auth links let brands connect Instagram/TikTok accounts without sharing dashboard access. - [Meta/Facebook Asset Structure and User Permissions](https://help.archive.com/en/articles/11731123-meta-facebook-asset-structure-and-user-permissions.md): How to set up Meta/Facebook asset links and permissions so Instagram connects to Archive. - [How to Invite Users to Your Meta Business Account and Associated Assets](https://help.archive.com/en/articles/12037930-how-to-invite-users-to-your-meta-business-account-and-associated-assets.md): Grant your team or partners access to your Meta Business Portfolio, Pages, and Instagram. - [Disconnecting TikTok/Instagram from Archive](https://help.archive.com/en/articles/12093952-disconnecting-tiktok-instagram-from-archive.md): Disconnect your TikTok or Instagram account from Archive. - [Modifying Facebook Business Integration Settings](https://help.archive.com/en/articles/13741872-modifying-facebook-business-integration-settings.md): How to check and update the Facebook Business Integration permissions Archive needs if it's not detecting your Instagram content. - [Instagram and Facebook Suspension Clarification](https://help.archive.com/en/articles/11026843-instagram-and-facebook-suspension-clarification.md): Why connecting your accounts to Archive is safe and compliant with Meta's policies. ## Social Listening - [Tracking Content with Hashtags](https://help.archive.com/en/articles/5898024-tracking-content-with-hashtags.md): Start tracking hashtags - [Understanding Social Flirting Workspaces](https://help.archive.com/en/articles/14997829-understanding-social-flirting-workspaces.md): A specialized workspace type for engaging with creator content in real time — including AI comment generation, tracked commenters, and an ROI dashboard. - [Tracking Brand Reposts of Creator Content](https://help.archive.com/en/articles/15032904-tracking-brand-reposts-of-creator-content.md): How Archive handles content reposted by your brand on its own account, and the workarounds for tracking ambassador participation when the brand reshares creator posts. - [YouTube Content Tracking in Archive](https://help.archive.com/en/articles/13106894-youtube-content-tracking-in-archive.md): How YouTube tracking works — key phrases vs keywords, channels, refresh cadence, and limits. - [How to Stop Tracking Hashtags?](https://help.archive.com/en/articles/9577621-how-to-stop-tracking-hashtags.md): Removing hashtags you're tracking from your account. - [What Types of User-Generated Content Does Archive Collect?](https://help.archive.com/en/articles/6506124-what-types-of-user-generated-content-does-archive-collect.md): How Archive captures each content type on Instagram, TikTok, and YouTube — and the limits to know. - [Why Some Instagram or TikTok Content May Not Appear \(Restricted Accounts\)](https://help.archive.com/en/articles/13177363-why-some-instagram-or-tiktok-content-may-not-appear-restricted-accounts.md): Why some posts from connected Instagram or TikTok accounts don't appear \(restricted accounts\). - [Understanding Archive Radar](https://help.archive.com/en/articles/13629095-understanding-archive-radar.md): Learn how Archive Radar detects your brand in posts without tags or mentions. - [How Does TikTok Profile Tracking Work in Archive, and How Can Users Maintain or Update It?](https://help.archive.com/en/articles/14478263-how-does-tiktok-profile-tracking-work-in-archive-and-how-can-users-maintain-or-update-it.md): How TikTok profile tracking works and how to keep it active or update it. - [Location Filtering in Social Listening](https://help.archive.com/en/articles/13186655-location-filtering-in-social-listening.md): Discover content and creators by geographic location in Social Listening. - [Can Archive Detect Content Shared from My Own Social Media Account?](https://help.archive.com/en/articles/10436250-can-archive-detect-content-shared-from-my-own-social-media-account.md): Whether and when Archive captures content posted from your own brand accounts. ## Workspaces - [Creating New Agency Workspaces](https://help.archive.com/en/articles/9076223-creating-new-agency-workspaces.md): How to create new workspaces within your agency account. - [Understanding User Permissions in Archive](https://help.archive.com/en/articles/15217650-understanding-user-permissions-in-archive.md): Archive workspaces use flat permissions — every member can take every action. What that means in practice, how it shapes API tokens, and what to do when someone leaves. - [Inactive Workspaces](https://help.archive.com/en/articles/15325984-inactive-workspaces.md): What inactive workspaces are, why they happen, and how to reactivate them. - [Workspace Access Blocked Screen: What It Means and How to Get Back In](https://help.archive.com/en/articles/16095168-workspace-access-blocked-screen-what-it-means-and-how-to-get-back-in.md): What the workspace access blocked screen means and what to do when you see it. - [Time Zone Selection](https://help.archive.com/en/articles/8341404-time-zone-selection.md): How to set your time zone so post dates, filters, and reports show in your local time. - [Renaming Your Workspace](https://help.archive.com/en/articles/9582780-renaming-your-workspace.md): How to rename your workspace from the Workspace settings tab. - [Inviting Users to Your Workspace](https://help.archive.com/en/articles/9582770-inviting-users-to-your-workspace.md): Invite teammates to your workspace so they can access and manage your content. - [Switching Between Workspaces](https://help.archive.com/en/articles/10070604-switching-between-workspaces.md): Switch between workspaces to manage multiple brands from one account. - [Deleting Agency Workspaces](https://help.archive.com/en/articles/11688822-deleting-agency-workspaces.md): Permanently delete an agency workspace you no longer need. The action is irreversible. - [Removing Users from Your Workspace](https://help.archive.com/en/articles/11568957-removing-users-from-your-workspace.md): Remove users from your workspace to control who can access your content and settings. - [Deleting My Archive Account](https://help.archive.com/en/articles/10725772-deleting-my-archive-account.md): How to delete your Archive account and have your data removed. ## Managing Content - [Importing Content from Media](https://help.archive.com/en/articles/9573588-importing-content-from-media.md): Manually save raw content files to your account and optionally associate them with a Social Profile. - [How to Request a Historical Content Pull](https://help.archive.com/en/articles/14680034-how-to-request-a-historical-content-pull.md): Steps to request backfilling historical content, including who to contact based on the time range. - [Why Am I Seeing Unrelated Content \(and How to Fix It\)](https://help.archive.com/en/articles/14680051-why-am-i-seeing-unrelated-content-and-how-to-fix-it.md): Common causes of unrelated content appearing in your workspace, and how to narrow or remove the sources that are capturing it. - [Importing Content via CSV File](https://help.archive.com/en/articles/11070750-importing-content-via-csv-file.md): Import multiple pieces of content into Archive from a CSV file. - [Reviewing Content Metrics Through List View](https://help.archive.com/en/articles/7172638-reviewing-content-metrics-through-list-view.md): Review and compare content metrics in a sortable table \(List View\). - [Deleting UGCs from Archive](https://help.archive.com/en/articles/6468759-deleting-ugcs-from-archive.md): How to delete UGC from your Archive library. - [Instagram Story Link Detection](https://help.archive.com/en/articles/11333462-instagram-story-link-detection.md): How Archive detects and displays links shared in Instagram Stories. - [Bulk Action Bar](https://help.archive.com/en/articles/11468923-bulk-action-bar.md): Use the Bulk Action Bar to act on multiple creators, posts, or campaigns at once. - [Importing Content from UGC Links](https://help.archive.com/en/articles/8341873-importing-content-from-ugc-links.md): You can now save content that was not captured by Archive because your brand was not tagged or mentioned. - [Operations Center](https://help.archive.com/en/articles/13610344-operations-center.md): Track bulk operations in real-time. Monitor imports, custom attribute updates, and more. See progress, status, and download error reports when needed. - [CSV Import Options in Archive](https://help.archive.com/en/articles/12094054-csv-import-options-in-archive.md): The CSV import options for bulk-uploading content and data into Archive. - [Quick Actions](https://help.archive.com/en/articles/13768551-quick-actions.md): Learn how to use Archive's Quick Actions to take bulk actions on your content faster. Press Command+K or Control+K to get started. - [Using Video Transcription](https://help.archive.com/en/articles/14492731-using-video-transcription.md): How Archive transcribes video content so you can read, search, and analyze it. ## Collections - [Adding Filtered Items in Bulk to a Collection via Select All Feature](https://help.archive.com/en/articles/9846935-adding-filtered-items-in-bulk-to-a-collection-via-select-all-feature.md): How to add every item in a filtered Content view to a Collection at once using Select All. - [All About Collections](https://help.archive.com/en/articles/6505126-all-about-collections.md): Organize content into Collections using custom tags. ## Filters - [Filtering and Sorting Content](https://help.archive.com/en/articles/6539950-filtering-and-sorting-content.md): Archive's filtering system helps you organize and find specific content in your library. - [Adding and Removing Filters](https://help.archive.com/en/articles/6539971-adding-and-removing-filters.md): Adding and removing filters from your views. - [All About Relative to Today Filter \(Post Date\)](https://help.archive.com/en/articles/11087205-all-about-relative-to-today-filter-post-date.md): Use the Relative to Today date filter to view content by rolling time periods. - [Using Filter Operators for Labels and Collections](https://help.archive.com/en/articles/14817905-using-filter-operators-for-labels-and-collections.md): Filter Operators for Labels and Collections ## Views - [All About Nested Views](https://help.archive.com/en/articles/11522488-all-about-nested-views.md): Organize your content views with view grouping and custom groups \(Nested Views\). - [Creating, Deleting, and Renaming Content Views](https://help.archive.com/en/articles/9076567-creating-deleting-and-renaming-content-views.md): Create, rename, and delete saved content views for reusable filtered tracking. ## Downloading and Sharing Content - [Downloading a Single Asset](https://help.archive.com/en/articles/6609442-downloading-a-single-asset.md): Downloading a single asset from your Archive account - [Downloading Multiple Content from Archive](https://help.archive.com/en/articles/9582697-downloading-multiple-content-from-archive.md): Downloading content multiple content in bulk - [Sharing Content with People Outside Archive Through Public Links](https://help.archive.com/en/articles/6609453-sharing-content-with-people-outside-archive-through-public-links.md): Share a single piece of content with people who don't have an Archive account, using a public link. - [Sharing Collection with People Outside Archive](https://help.archive.com/en/articles/9578105-sharing-collection-with-people-outside-archive.md): Share a Collection via public link and let recipients export it to CSV, no Archive account needed. - [Sharing Archive Reports with External People](https://help.archive.com/en/articles/9739956-sharing-archive-reports-with-external-people.md): Share reports with people outside Archive via public link or PDF export. - [CSV Export Options in Archive](https://help.archive.com/en/articles/11393668-csv-export-options-in-archive.md): Every way to export your data to CSV — content, creators, campaigns, rights, and more. ## Creators and Social Profiles - [All About Social Listening Creators](https://help.archive.com/en/articles/10398246-all-about-social-listening-creators.md): How the unified Creator entity consolidates a creator's profiles and information. - [Difference Between Collections, Saved Views, and Groups](https://help.archive.com/en/articles/15694225-difference-between-collections-saved-views-and-groups.md): What Collections, saved views, and Groups each do, and which of them you can share with a public link. - [Managing Labels](https://help.archive.com/en/articles/10398630-managing-labels.md): Add and remove labels on creators from the Creators page. - [Importing Creators](https://help.archive.com/en/articles/11046254-importing-creators.md): Import creators from a CSV and link their Instagram, TikTok, and YouTube profiles. - [Unlinking Social Accounts from Creators](https://help.archive.com/en/articles/10400922-unlinking-social-accounts-from-creators.md): Unlink a social account from a creator profile when a handle changes or is removed. - [Linking Social Accounts to Creators](https://help.archive.com/en/articles/10401401-linking-social-accounts-to-creators.md): Link multiple social accounts under a single creator profile. - [Updating Creator Attributes](https://help.archive.com/en/articles/10398529-updating-creator-attributes.md): Learn how to update creator profile information individually or in bulk using a CSV file. - [Adding Filters to Your Creators Page](https://help.archive.com/en/articles/10401645-adding-filters-to-your-creators-page.md): Add and stack filters on your Creators page to narrow your creator list. - [Understanding Creator Attributes](https://help.archive.com/en/articles/10398199-understanding-creator-attributes.md): What each creator attribute on the Creators page means. - [What Is the Social Profiles Page?](https://help.archive.com/en/articles/7907427-what-is-the-social-profiles-page.md): What is the Social Profiles Page and How Can It Enhance My Brand Engagement? - [Monitoring and Labeling Social Profiles](https://help.archive.com/en/articles/8268013-monitoring-and-labeling-social-profiles.md): Monitor and bulk-label social profiles to organize creators at scale. - [How to Use the Correct Template for Creators and Social Profiles](https://help.archive.com/en/articles/12002565-how-to-use-the-correct-template-for-creators-and-social-profiles.md): Which CSV template to use for the Creators page vs the Social Profiles page. - [Using Creator Relationship Statuses](https://help.archive.com/en/articles/13569767-using-creator-relationship-statuses.md): Keep track of where each creator is in your outreach and partnership workflow - [Difference Between Creators and Social Profiles](https://help.archive.com/en/articles/10391648-difference-between-creators-and-social-profiles.md): The difference between Creators and Social Profiles, and when each is used. - [Understanding the Creator Modal](https://help.archive.com/en/articles/13750125-understanding-the-creator-modal.md): What the Creator Modal shows and how to use it to manage and analyze a creator. - [Excluding Creators by Vetting Lists and Labels](https://help.archive.com/en/articles/10383305-excluding-creators-by-vetting-lists-and-labels.md): Excluding creators by labels. - [Sharing Your Vetting List with External People](https://help.archive.com/en/articles/11502780-sharing-your-vetting-list-with-external-people.md): Share a vetting list with people outside Archive via a view-only public link. - [How to Find a Creator/Social Profile in Archive](https://help.archive.com/en/articles/14503893-how-to-find-a-creator-social-profile-in-archive.md): Learn how to find a creator or social profile in Archive using the Creators page and Social Profiles page. - [All About Labels](https://help.archive.com/en/articles/8268040-all-about-labels.md): What labels are and how to use them to organize creators and social profiles. - [Creating Labels](https://help.archive.com/en/articles/10568168-creating-labels.md): Create new labels to organize and categorize your content. - [Removing Labels](https://help.archive.com/en/articles/10489509-removing-labels.md): Remove labels from content, social profiles, and creators across the platform. - [Adding Labels Through Your Content View](https://help.archive.com/en/articles/8053717-adding-labels-through-your-content-view.md): Explore adding Labels directly within your Content view. - [Adding Individual Labels Through the Social Profiles Page](https://help.archive.com/en/articles/9582839-adding-individual-labels-through-the-social-profiles-page.md): Explore adding Labels directly within your Social Profiles page. - [Filtering Labels in Your Content View](https://help.archive.com/en/articles/9582820-filtering-labels-in-your-content-view.md): How to add filters to your Content view - [Filtering Labels in Your Social Profiles Page](https://help.archive.com/en/articles/9582810-filtering-labels-in-your-social-profiles-page.md): Filter your social profiles through labels. - [Deleting a Label from Your Workspace](https://help.archive.com/en/articles/14452742-deleting-a-label-from-your-workspace.md): How to delete a label from your workspace \(requires support — not yet in the UI\). ## Reports and Metrics - [Getting Started with Reports](https://help.archive.com/en/articles/7907451-getting-started-with-reports.md): How to access your Reports page, filter your data, and understand what each chart and metric means. - [TikTok Data Limitations: Rounded Metrics and GMV Availability](https://help.archive.com/en/articles/13424138-tiktok-data-limitations-rounded-metrics-and-gmv-availability.md): Understanding TikTok API constraints affecting engagement metrics precision and GMV data - [Refreshing Metrics on a Single Post](https://help.archive.com/en/articles/15180920-refreshing-metrics-on-a-single-post.md): When the Refresh Metrics button appears on a post, where to find it, and why it may be hidden right after a post is published. - [Understanding the Different UGC Metrics](https://help.archive.com/en/articles/9970390-understanding-the-different-ugc-metrics.md): What are the different metrics for each content? - [Tracking Engagement Data](https://help.archive.com/en/articles/7941882-tracking-engagement-data.md): View engagement metrics per asset and per creator with the Engagement Data feature. - [What Is EMV \(Earned Media Value\)?](https://help.archive.com/en/articles/9151674-what-is-emv-earned-media-value.md): What Earned Media Value \(EMV\) is and how Archive calculates it. - [Filtering Content by Engagement Metrics](https://help.archive.com/en/articles/7942479-filtering-content-by-engagement-metrics.md): Sort and filter content by engagement metrics to find your top-performing assets. - [Managing Chart Visibility in Reports](https://help.archive.com/en/articles/10079993-managing-chart-visibility-in-reports.md): Hide and show charts in Reports and save the layout as a view. - [Understanding Engagement Rate](https://help.archive.com/en/articles/11794421-understanding-engagement-rate.md): What engagement rate is and how Archive calculates it. - [Why Your Reel Views in Archive May Look Different from Instagram’s Mobile App](https://help.archive.com/en/articles/11885061-why-your-reel-views-in-archive-may-look-different-from-instagram-s-mobile-app.md): Why Archive's Reel view counts can be lower than Instagram's mobile app, and why this rarely affects accuracy. - [All About AI Sentiment Analysis](https://help.archive.com/en/articles/12042227-all-about-ai-sentiment-analysis.md): How AI Sentiment Analysis classifies the emotional tone of your captured content. - [Filtering Your Reports in Archive](https://help.archive.com/en/articles/12748170-filtering-your-reports-in-archive.md): Filter reports by creator, content type, engagement, campaign, labels, collections, and AI Filters. - [How Archive Calculates Estimated Views for Instagram Feed Posts](https://help.archive.com/en/articles/13569845-how-archive-calculates-estimated-views-for-instagram-feed-posts.md): Learn how Archive calculates estimated views for Instagram feed posts and carousels to give you complete analytics across all your content. - [Understanding Archive's Virality Score \(Metrics Updates\)](https://help.archive.com/en/articles/14456753-understanding-archive-s-virality-score-metrics-updates.md): Learn how Archive's Virality Score works, what the tiers mean, and how metrics are updated over time. - [Instagram View Count Discrepancies Explained](https://help.archive.com/en/articles/14484423-instagram-view-count-discrepancies-explained.md): Why Instagram view counts in Archive can differ from Instagram's own numbers. - [All About AI Insider Newsletter](https://help.archive.com/en/articles/9847017-all-about-ai-insider-newsletter.md): What the weekly AI Insider newsletter delivers about your UGC. - [All About Post Summaries](https://help.archive.com/en/articles/13543762-all-about-post-summaries.md): Automatically generate AI summaries for your Instagram, TikTok, and YouTube content. - [Why Isn’t Archive Updating a Post’s Likes?](https://help.archive.com/en/articles/11035889-why-isn-t-archive-updating-a-post-s-likes.md): How Archive's engagement refresh works and why a post's likes may look outdated. ## Super Search - [All About Super Search](https://help.archive.com/en/articles/9583854-all-about-super-search.md): Looking for something specific with the use of Super Search. - [Super Search Filters](https://help.archive.com/en/articles/9583894-super-search-filters.md): Filters of Super Search - [Improve Your Super Search Results](https://help.archive.com/en/articles/9583866-improve-your-super-search-results.md): Get better results out of the Super Search feature. ## Manage Rights - [All About Usage Rights Requests](https://help.archive.com/en/articles/6609565-all-about-usage-rights-requests.md): Request content usage rights from creators directly in Archive, and track each request. - [Customizing Your Usage Rights Request Message](https://help.archive.com/en/articles/6609554-customizing-your-usage-rights-request-message.md): Customize and save the default message sent with your Usage Rights requests. - [How Do I Request Usage Rights in Bulk?](https://help.archive.com/en/articles/8260915-how-do-i-request-usage-rights-in-bulk.md): Request usage rights for multiple pieces of content at once. - [What Do Social Profiles See When I Request Usage Rights?](https://help.archive.com/en/articles/6609571-what-do-social-profiles-see-when-i-request-usage-rights.md): What a creator sees and experiences when you request Usage Rights. - [How to Request Usage Rights on TikTok](https://help.archive.com/en/articles/10435369-how-to-request-usage-rights-on-tiktok.md): Request content usage rights from creators on TikTok. - [Creating Spark Ads on TikTok Ads Manager](https://help.archive.com/en/articles/11019419-creating-spark-ads-on-tiktok-ads-manager.md): Turn organic TikTok content into ads using Spark Ads in TikTok Ads Manager. - [Creator's Guide to Providing Ads Codes for Instagram Paid Partnership Ad](https://help.archive.com/en/articles/11028845-creator-s-guide-to-providing-ads-codes-for-instagram-paid-partnership-ad.md): Creator guide: generate an Instagram Paid Partnership ad code to share with a brand. - [Creator's Guide to Providing TikTok Spark Codes](https://help.archive.com/en/articles/10199084-creator-s-guide-to-providing-tiktok-spark-codes.md): Creator guide: generate and approve a TikTok Spark Ads code. - [Requesting Spark Ads Code](https://help.archive.com/en/articles/10199022-requesting-spark-ads-code.md): Request a TikTok Spark Code from a creator's post in a few clicks. - [Managing Custom Terms for Usage Rights](https://help.archive.com/en/articles/11768001-managing-custom-terms-for-usage-rights.md): Add custom terms and conditions that attach to all your usage-rights requests. - [Filtering Content by Usage Rights](https://help.archive.com/en/articles/11798459-filtering-content-by-usage-rights.md): Filter your content by usage-rights status to manage requests efficiently. - [Creating a Filtered View for Usage Rights Requests](https://help.archive.com/en/articles/11798631-creating-a-filtered-view-for-usage-rights-requests.md): Save frequently used usage-rights filter combinations as one-click custom views. - [How Do I Cancel a Usage Rights or Ad Code Request and Send a New One?](https://help.archive.com/en/articles/13719613-how-do-i-cancel-a-usage-rights-or-ad-code-request-and-send-a-new-one.md): Learn how to remove an existing usage rights or ad code request and send a new one to a creator. ## Shoppable UGC Feeds - [Uninstalling the Archive Shopify App](https://help.archive.com/en/articles/14760011-uninstalling-the-archive-shopify-app.md): What happens to your Archive workspace when you uninstall the Archive app from Shopify — including what data is lost and what steps to take next. - [Linking Shopify Products to Posts](https://help.archive.com/en/articles/9938981-linking-shopify-products-to-posts.md): Link Shopify products to your UGC ## Campaigns - [Managing Legacy Campaigns](https://help.archive.com/en/articles/10429259-managing-legacy-campaigns.md): Edit, share, and manage your existing Legacy campaigns. New campaigns are created as Brand Monitoring or Creator Monitoring. - [Managing a Campaign](https://help.archive.com/en/articles/16028995-managing-a-campaign.md): View and filter creators and content, sort and export reports, refresh metrics, and edit or delete a campaign. - [Creating a Creator Monitoring Campaign](https://help.archive.com/en/articles/15946875-creating-a-creator-monitoring-campaign.md): Follow a specific list of creators and capture the content they publish. - [Creating a Brand Monitoring Campaign](https://help.archive.com/en/articles/15946874-creating-a-brand-monitoring-campaign.md): Capture brand content from your connected sources and filter it by creators, hashtags, and AI Filters. - [Using Saved Views in Campaigns](https://help.archive.com/en/articles/15587376-using-saved-views-in-campaigns.md): Learn how to save filtered cuts of content and creators inside a campaign so you can organize and revisit specific views without re-filtering every time. - [Bulk Refresh Metrics](https://help.archive.com/en/articles/14051903-bulk-refresh-metrics.md): Learn how to use Bulk Refresh Metrics to update likes, comments, shares, views, and EMV for multiple campaign content items at once. - [Why Do Two Exports of the Same Period Show Different Data](https://help.archive.com/en/articles/14047971-why-do-two-exports-of-the-same-period-show-different-data.md): Why two exports of the same date range can differ — timezone, metric refresh, and late-captured content. - [Campaign Metrics Guide](https://help.archive.com/en/articles/10429799-campaign-metrics-guide.md): What each campaign metric means and how to interpret your campaign performance. - [How to Upload UGCs on Campaigns](https://help.archive.com/en/articles/10725474-how-to-upload-ugcs-on-campaigns.md): Bulk-upload multiple UGC pieces to a campaign to save time. - [Adding Creators to a Campaign](https://help.archive.com/en/articles/10726163-adding-creators-to-a-campaign.md): Add specific creators to a campaign directly, without using labels. - [Removing a Creator from a Campaign](https://help.archive.com/en/articles/11001778-removing-a-creator-from-a-campaign.md): Remove a creator from a campaign and what it affects. - [Removing Content from a Campaign](https://help.archive.com/en/articles/11475949-removing-content-from-a-campaign.md): Remove specific posts or media from a campaign. - [Adding Vetted Creators to a Campaign](https://help.archive.com/en/articles/11502006-adding-vetted-creators-to-a-campaign.md): Add already-vetted creators to a campaign. - [Adding Content to Campaigns \(From Content Page\)](https://help.archive.com/en/articles/11457915-adding-content-to-campaigns-from-content-page.md): Manually add content to a campaign from the Content page. - [Campaign Creator Metrics](https://help.archive.com/en/articles/12398297-campaign-creator-metrics.md): What each per-creator campaign metric means \(EMV, impressions, engagements, reach, and more\). - [Frequently Asked Questions About Campaigns](https://help.archive.com/en/articles/13177537-frequently-asked-questions-about-campaigns.md): Answers to common questions about creating, editing, and managing campaigns. - [Bulk Labeling Creators in Campaigns](https://help.archive.com/en/articles/13768764-bulk-labeling-creators-in-campaigns.md): Learn how to bulk add labels to creators in your Campaign Creators view using the Command Palette, without switching tabs. - [Labels and Legacy Campaigns](https://help.archive.com/en/articles/14122453-labels-and-legacy-campaigns.md): How label filters decide which creators a campaign includes, and when they apply. - [Some Creator Content May Not Appear in Your Campaign](https://help.archive.com/en/articles/14122175-some-creator-content-may-not-appear-in-your-campaign.md): Why a manually added creator's posts may not appear in a Brand Monitoring or Creator Monitoring campaign, and how to fix it. - [Getting Started with Campaigns](https://help.archive.com/en/articles/15444146-getting-started-with-campaigns.md): What Brand Monitoring and Creator Monitoring campaigns are, and how to create one. ## Frequently Asked Questions - [Why Is a Creator's Content Not Showing Up in My Content or Seeding Tabs?](https://help.archive.com/en/articles/13917669-why-is-a-creator-s-content-not-showing-up-in-my-content-or-seeding-tabs.md): Why a creator's content shows on their profile but not in your Content or Seeding tabs. - [I'm a Creator or Influencer — Can I Sign Up for Archive?](https://help.archive.com/en/articles/15887494-i-m-a-creator-or-influencer-can-i-sign-up-for-archive.md): Archive is a B2B platform for brands to track UGC — individual creators and influencers can't sign up directly. Explains how creator content ends up in Archive and how creators can be discovered. - [How Do I Bulk Add Labels to Creators?](https://help.archive.com/en/articles/13917632-how-do-i-bulk-add-labels-to-creators.md): Two ways to add labels to many creators at once — Import from File or Add & Bulk Label. - [Can I Connect Multiple Instagram or TikTok Accounts?](https://help.archive.com/en/articles/6609426-can-i-connect-multiple-instagram-or-tiktok-accounts.md): Connecting Multiple Accounts To Archive. - [How Can I Manage My Social Profile List?](https://help.archive.com/en/articles/6609440-how-can-i-manage-my-social-profile-list.md): Manage your social profile list by hiding profiles that post irrelevant content. - [Hiding Social Profiles](https://help.archive.com/en/articles/9573633-hiding-social-profiles.md): How to hide a social profile so Archive stops collecting its content. - [Unhiding Social Profiles](https://help.archive.com/en/articles/6401331-unhiding-social-profiles.md): How to make previously hidden social profiles visible again in your workspace. - [Accepting Email Invitations from Teammates](https://help.archive.com/en/articles/9573656-accepting-email-invitations-from-teammates.md): Accepting your teammates' invitation to your team's Archive account. - [What's the Resolution of the Content Collected on the App?](https://help.archive.com/en/articles/5898062-what-s-the-resolution-of-the-content-collected-on-the-app.md): The resolution of content Archive collects, by platform and content type. - [How Much Historical Content Does Archive Collect for Me?](https://help.archive.com/en/articles/6485713-how-much-historical-content-does-archive-collect-for-me.md): How much historical content Archive pulls when you connect accounts or add hashtags. - [Managing Feature Requests](https://help.archive.com/en/articles/10576832-managing-feature-requests.md): Request, upvote, and check the status of features through Archive's feedback portal. - [Terms of Service](https://help.archive.com/en/articles/12088945-terms-of-service.md): Archive's Terms of Use and Service. ## Creator Search - [All About Creator Search](https://help.archive.com/en/articles/9846369-all-about-creator-search.md): Finding specific profiles that fits the criteria you're looking for. - [Audience Data in Creator Search](https://help.archive.com/en/articles/14681664-audience-data-in-creator-search.md): Demographic insights about a creator's followers — gender, age, and location — to validate audience fit before partnership. - [Removing Creators from a Vetting List](https://help.archive.com/en/articles/14007016-removing-creators-from-a-vetting-list.md): Remove individual creators from a vetting list directly from their profile in Creator Search. This does not affect other creators in the list or delete the list itself. - [Checking Influencer Analytics Through Creator Search](https://help.archive.com/en/articles/9846426-checking-influencer-analytics-through-creator-search.md): Analytics for Creator Search - [Saving a View for Creator Search](https://help.archive.com/en/articles/9846675-saving-a-view-for-creator-search.md): Save Creator Search configurations as custom views to reuse your filters. - [Finding New Creators: Quick Search Guide](https://help.archive.com/en/articles/10410682-finding-new-creators-quick-search-guide.md): Use Find New Creators to discover and add creators without leaving your Creators page. - [Creator Search Filters](https://help.archive.com/en/articles/13187079-creator-search-filters.md): The filters available in Creator Search and how to combine them. - [Renaming Vetting Lists](https://help.archive.com/en/articles/14636036-renaming-vetting-lists.md): Stay on top of organizing your Vetting List by renaming them. - [Deleting a Vetting List](https://help.archive.com/en/articles/11874250-deleting-a-vetting-list.md): Delete a vetting list from Creator Search. ## Competitors Insights - [All About Competitor Insights](https://help.archive.com/en/articles/9533102-all-about-competitor-insights.md): This article provides an overview of the Competitor Insights feature, explaining its key functions and benefits. - [Requesting Competitor Brand Tracking in Competitor Insights](https://help.archive.com/en/articles/9892470-requesting-competitor-brand-tracking-in-competitor-insights.md): Submit brand tracking requests in Competitor Insights, and check their status from the Request History and My Requests tabs. - [Competitor Insights Tracking Explained](https://help.archive.com/en/articles/12087188-competitor-insights-tracking-explained.md): How Competitor Insights tracks and analyzes competitors' UGC across platforms. ## Plans and Billing - [Understanding Archive Pricing](https://help.archive.com/en/articles/9631023-understanding-archive-pricing.md): How Archive's credit-based plans work, what each plan includes, and how UGC is counted. - [Understanding Your Archive Credits & Billing](https://help.archive.com/en/articles/13758567-understanding-your-archive-credits-billing.md): Learn how Archive credits work, what actions consume them, and how to manage your balance so you're never caught off guard on your bill. - [How Long Does Archive Retain Hidden Content Before It Is Permanently Deleted and No Longer Accessible?](https://help.archive.com/en/articles/11524791-how-long-does-archive-retain-hidden-content-before-it-is-permanently-deleted-and-no-longer-accessible.md): How long hidden content is kept before it's permanently deleted, and exactly when it expires. - [I Have Content Hidden Due to My UGC Limit. If I Wait Until Next Month, Will That Content Be Unlocked Using the New Month's Limit?](https://help.archive.com/en/articles/11524754-i-have-content-hidden-due-to-my-ugc-limit-if-i-wait-until-next-month-will-that-content-be-unlocked-using-the-new-month-s-limit.md): Why hidden content from a past month can't be unlocked by the next month's UGC limit. - [How to Add More Credits](https://help.archive.com/en/articles/14605628-how-to-add-more-credits.md): Step-by-step guide to purchasing additional credits from your Archive account. ## Integrations - [Finding Your Workspace ID for the API](https://help.archive.com/en/articles/15519004-finding-your-workspace-id-for-the-api.md): How to find the workspace ID the Archive API needs \(a UUID\) and how it differs from the numeric Workspace ID shown in the app. - [Using the Archive MCP Server](https://help.archive.com/en/articles/15705657-using-the-archive-mcp-server.md): How to connect your AI assistant directly to your Archive data with the MCP server. - [Understanding API Rate Limits](https://help.archive.com/en/articles/16300543-understanding-api-rate-limits.md) - [How to Set Up Slack Notifications](https://help.archive.com/en/articles/9354068-how-to-set-up-slack-notifications.md): Learn how to connect Archive to Slack and configure notifications for influencer mentions and new content in your library. - [Generating an API Token](https://help.archive.com/en/articles/11721042-generating-an-api-token.md): How to generate, view, and regenerate an Archive API token from Settings → API in your workspace. - [Requesting Integrations](https://help.archive.com/en/articles/11721095-requesting-integrations.md): How to suggest new integrations for Archive - [What You Can Do With Archive API](https://help.archive.com/en/articles/14287752-what-you-can-do-with-archive-api.md): A plain-language overview of what the Archive API is for, what data it can return, and what it cannot do. - [How to Turn Off Slack Notifications](https://help.archive.com/en/articles/15857972-how-to-turn-off-slack-notifications.md): Step-by-step guide to disabling Slack alerts in Archive by turning off individual notification toggles. ## Getting Error Messages - [Troubleshooting Common Archive Issues](https://help.archive.com/en/articles/11524343-troubleshooting-common-archive-issues.md): Fixes for the most common Archive problems — browser and connection issues, plus where to go when the behavior is expected \(metrics, missing content, connection errors\). - [Error: "No Instagram Business Accounts Found"](https://help.archive.com/en/articles/15310394-error-no-instagram-business-accounts-found.md): What the 'No Instagram Business Accounts Found' connection error means and how to fix it. - [Error: "Access to Messages Is Not Allowed for This Account"](https://help.archive.com/en/articles/15310458-error-access-to-messages-is-not-allowed-for-this-account.md): What the 'Access to Messages Is Not Allowed' connection error means and how to fix it. - [Error: "\(\#10\) The Viewer Doesn't Have Permissions to View Messages on the Specified Page"](https://help.archive.com/en/articles/15310469-error-10-the-viewer-doesn-t-have-permissions-to-view-messages-on-the-specified-page.md): What the Meta '\(\#10\) viewer doesn't have permissions' error means and how to fix it. - [TikTok QR Code / Login Errors When Connecting Your Account](https://help.archive.com/en/articles/15853745-tiktok-qr-code-login-errors-when-connecting-your-account.md): If you're getting a QR code or login error while reconnecting TikTok, here's how to fix it — including when to switch to our newer TikTok v.2 connection. ## AI Filters - [How AI Filters Work and What to Expect](https://help.archive.com/en/articles/15647856-how-ai-filters-work-and-what-to-expect.md): How AI Filters automatically read and tag your user-generated content, and what to expect when you set them up. - [Using AI Filters to Organize Your Content](https://help.archive.com/en/articles/13164935-using-ai-filters-to-organize-your-content.md): Use AI Filters to automatically classify and organize your content. ## Deep Research - [Deep Research Reports](https://help.archive.com/en/articles/14603554-deep-research-reports.md): Generate AI-powered research reports from your social listening data in minutes